Returns & Refunds Policy

We want you and your branded merch recipients to have the best experience. We strongly recommend you and your merch recipients inspect all items upon receipt. If there is an issue with your merch, we want to make it right. All requests for a refund or credit must be submitted to our Customer Experience Team within 14 days of any recipient’s receipt of swag. Refund or credit requests should be submitted to sales@promotionswarehouse.co.nz by email or via chat on our website. Refund requests will be subject to a 10 day review period.

Due to the custom nature of our product offering, once your order has been approved for production, we are unable to cancel the order and fully refund or credit it.